— Learner Support

We're here to help you renew

Questions about courses, certificates, state reporting or your account? Reach our learner support team — real people who understand CNA renewal.

Email us

Send a message anytime. We answer every email within one business day.
support@theceuvault.com

Call us

Speak with a learner advocate during our weekday support hours.
(800) 555-0142

Support hours

Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
Mon–Fri, 9am–6pm ET
— Send a message

Get an answer that actually helps

Fill out the form below and a learner advocate will get back to you. Whether it is a certificate question, a state-reporting issue or help picking the right plan, we read every message.
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— We're here to help

Frequently asked questions

Quick answers to the most common questions about accreditation, certificates, and state approvals.
Still have a question? Email support@theceuvault.com and we'll reply within one business day.

Are the CE Vault courses accredited?

Yes. Every course in the vault is developed and reviewed to meet accredited continuing education standards for nursing assistants and direct care staff.

Which states are your courses approved for?

Our courses are approved for CNAs in California, Florida, Nevada, New Hampshire, and Wyoming. Many other states accept accredited provider courses — always confirm with your board.

How fast do I receive my certificate?

Immediately. As soon as you complete a course and pass the short quiz, your certificate is generated and available to download or print.

Do you report my Florida CEs?

Yes. Completed credits for Florida CNAs are reported automatically to CE Broker, so there's nothing extra for you to submit.

Is there a limit on how many courses I can take?

No. Unlimited plans mean unlimited — take every course in the library as many times as your renewal cycle requires.

What if the courses aren't right for me?

You're covered by our 30-day money-back guarantee. If you're not delighted, we refund your purchase in full, no questions asked.
100% money back guarantee

Unlock the vault and finish your CEs this week

Join thousands of CNAs and caregivers who renew with confidence. Full library access from $19.99 — and a full refund within 30 days if it isn't right for you.
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